General
What is Vaquform?
Vaquform is the world's first digital desktop vacuum former with industrial strength and digital intelligence.
What is included in the box?
Aside from the Vaquform machine itself, the package should include the following:
- Quick Start Guide
- User Manual
- Power cord
- Handlebar
- Platen mesh
- Gloves
- Extra Magnets
- Plastic covers (orange and white)
- Tool Kit (wrench and allen keys)
- Filters
- A pack of HIPS (0.5mm, 40 sheets)
How many forms can I produce in one day using Vaquform?
You can make up to ~500 forms per day, depending on the sheet type and thickness you are using.
Can I order without a credit card?
Yes, subject to the availability of your preferred payment option. Just send us a message at feedback@vaquform.com for your direct purchase order.
How do we apply to become an official distributor?
You may send us an e-mail with your name, business address and some information about your company. Let's talk business at feedback@vaquform.com.
Do you have a return policy in case the machine doesn't meet my needs?
Customers have 7 days from the delivery date to test their Vaquform unit and submit a return request.
If the return is requested for reasons other than a verified performance issue or defect, the customer may return the product for a refund of 90% of the merchandise cost, subject to a 10% restocking fee. Shipping fees are non-refundable.
The unit must be returned in original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer.
Refunds will be issued after the returned item has been received and inspected.
Shipping and Handling
How fast is the delivery time? Do you accept rush orders?
Normal delivery time within the United States is 5-7 days. For shipments outside of the US, it's 7-10 days. Special arrangements can be made for rush orders at an additional cost, to be determined based on the delivery address and turnaround time.
Where do you ship from?
Orders within the United States and other countries in North and South America are shipped from warehouses in the US. Orders in other countries are shipped from our global warehouse in Shenzhen, China.
Ma we use our own logistics account?
Yes, subject to the approval of warehouse origin.
You may use your own FedEx, DHL or other logisitics account to ship your order, but we have to ask you to create the label yourself.
We will forward to you all the information you need for it, such as the weight and dimensions, warehouse address, and packing list once this is provided for us by the warehouse operations team.
Please coordinate with our customer support before placing your order via feedback@vaquform.com.