Return & Refund Policy

1. Eligibility

This Return & Refund Policy applies to customers located in the United States, and to customers located in countries where an authorized Vaquform reseller is present. For the current list of authorized resellers, please refer to List of Authorized Resellers.

Customers located in the European Union are not covered by this policy. EU customers are instead governed by the Vaquform EU Right of Withdrawal Policy, which provides separate terms in accordance with EU consumer protection law.

Customers located outside the United States, the European Union, and countries with an authorized Vaquform reseller are not eligible for returns under this policy.

2. Return Window

Returns must be initiated within fourteen (14) days from the date of delivery. If fourteen (14) days have gone by since delivery, we unfortunately cannot offer a refund or exchange under this policy.

To be eligible for a return, the item must be returned in its original packaging, regardless of whether the item is unopened or has been used.

3. Returns of Unopened Items

For items returned unused, unopened, and in their original packaging, the following terms apply:

• Original shipping fees are non-refundable.
• A restocking fee of 10% of the item price will be deducted from the refund.
• Return shipping costs are the customer’s responsibility.

4. Returns of Used Items

For items that have been used or opened, the following terms apply:

• Original shipping fees are non-refundable.
• The refund will be calculated as 90% of the item price.
• A restocking fee of 10% of the item price will additionally be deducted from the refund.
• As a result, the customer will receive a net refund of 80% of the item price.
• Return shipping costs are the customer’s responsibility.

5. Sale Items

Only regular-priced items are eligible for a refund under this policy. Items purchased on sale or at a discounted promotional price cannot be refunded.

6. Defective or Damaged Items

This Return & Refund Policy does not cover items that are defective or damaged due to manufacturing issues. If your item is defective or damaged on arrival, or develops a covered defect during use, please refer to the Vaquform DT2 Warranty Policy, which governs repair, replacement, and parts coverage for such issues.

7. Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

8. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at feedback@vaquform.com.

9. Return Shipping

Customers are responsible for paying for their own shipping costs when returning an item. Shipping costs are non-refundable.

Depending on your location, the time it takes for an exchanged product to reach you may vary.

If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

10. Contact Us

All return and refund inquiries should be submitted to feedback@vaquform.com.